A TOP travel company has launched a new guarantee for customers that allows them to get a refund the same day their flight is cancelled.
On The Beach has launched a new initiative for travellers this summer, where, if their they will get a refund on the same day.
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The holiday package provider is the first to offer ‘Cancelled Flight Cover’, and it is included on all On The Beach packages.
The perk will come into play if your flight is either cancelled or rescheduled by 12 hours or more, with On The Beach first trying to find you the “next best flight”.
If this is not possible or you don’t want the alternative flight, a refund will be processed on the very same day for your flight, and any extras you booked.
It comes as airlines and travellers face uncertainty this summer, with possible cancellations across due to fuel supply concerns.
Some airlines are already cutting flights but other providers usually take up to 14 days to refund customers.
Caspar Nelson, holiday expert at On the Beach, said: “Holidaymakers deserve certainty, especially when disruption strikes.
“We’re proud to be the first provider to commit to same-day refund processing for cancelled flights, giving customers the confidence to book knowing we’ve got their back when it matters most.
“If the worst happens and a flight is cancelled, we’ll move quickly to either find a or return every penny of their holiday money that same day.
“This means they can get a new break booked, make alternative plans fast, and get back to looking forward to their summer instead of worrying about it.”
Eze Chidiebere Paul
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