Starmer to announce ‘online hospital’ that will deliver nearly 3million appointments a year in ‘new chapter’ for NHS

Published on September 29, 2025 at 11:52 PM
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KEIR Starmer is set to announce an “online hospital” that will deliver millions of appointments a year as a “new chapter” for the NHS begins.

The Prime Minister will use his leader’s speech at Labour’s conference to set out plans for Online which will connect patients to specialist clinicians.

a woman coughs while using a tablet next to a box of tissuesPlans for NHS Online will be revealed by the PM Keir Starmer speaking at a podium against a red background.Sir Keir Starmer is set to announce the scheme at the Labour conference

The scheme, which will begin operating in 2027, will deliver up to 8.5 million extra NHS appointments in its first three years, Labour claimed.

In his speech in Sir Keir will say “a new world is coming” and “in decades to come, I want people to look back on this moment as the moment we renewed the NHS for a new world”.

The online hospital will be accessible through the NHS app and will allow patients to choose between the digital service and their local hospital.

And those who use the service will be able to access and track prescriptions, be referred for scans and tests, and receive clinical advice on managing their condition.

Patients who require a physical test or a procedure will be able to book them on the app, at a nearby hospital, surgical hub or community diagnostic centre.

Sir Keir will describe it as “a new chapter in the story of our NHS, harnessing the future, patients in control”.

“Waiting times cut for every single person in this country. That’s national renewal, that’s a Britain built for all.”

The Prime Minister will stress the need for continued NHS modernisation, insisting it is Labour’s responsibility to make the service fit for the years to come.

Sir Keir will say: “I know how hard people work in the NHS – I see it my family – and I celebrate it at every opportunity.

“But the responsibility of this party is not just to celebrate the NHS, it’s to make it better.”

The scheme builds upon ideas already being used in some NHS trusts to reduce waiting times and allow patients to get treatment or advice quicker.

NHS chief executive Sir Jim Mackey said: “This is a huge step forward for the NHS and will deliver millions more appointments by the end of the decade, offering a real alternative for patients and more control over their own care.

“Patients who choose to receive their treatment through the online hospital will benefit from us industrialising the latest and innovations, while the increased capacity will help to cut demand and slash waiting times.

“The NHS can, must and will move forward to match other sectors in offering digital services that make services as personalised, convenient, and flexible as possible for both staff and patients.”

NHS Providers chief executive Daniel Elkeles said: “The online hospital could be a very significant development, transforming the way many patients receive their care.

“The way the NHS provides outpatients services hasn’t changed much for decades, but during Covid we learned a lot about opportunities for new approaches using digital technology.

“It’s sensible they are taking the time to plan this properly because there are a lot of factors to consider.

“These include the handling of patient data and the need to avoid ‘digital exclusion’ of people who can’t access the service.

“It’s important there’s new funding and it will be an NHS organisation with NHS staff.

“This is a bold, exciting initiative, but the benefits should not come at the cost of destabilising vital services patients will continue to rely on.”

In his speech, will also say there is “nothing compassionate or progressive” about letting as he stakes his political life on bringing an end to the small boats crisis.

He is under pressure to give a to silence his growing number of critics in both the party and across the country.

Delivering hard truths to his party faithful, the leader will say beating will require “decisions that are not cost-free or easy — decisions that will not always be comfortable for our party”.

Sir Keir sees stopping the migrant boats, maintaining discipline and taking another stab at slashing Britain’s bloated bill as vital to winning re-election.

Channel crossings are at record levels under Labour, while use of asylum hotels has also increased.

It has seen Reform open up a ten-point lead, according to some polls, and become the bookies’ favourite to form the next government.

NHS hospital ward with nurses and medical equipment.The NHS could be undergoing major changes

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