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Primark fans furious as chain introduces policy that’ll make hauls more expensive & people say they’ll want a refund

Published on May 05, 2025 at 07:11 PM

PRIMARK shoppers have been left upset after the high street giant has made a major change to its iconic paper shopping bags.

From May 12, the retailer has announced it will still charging customers for their , which have been free up until this point.

Woman carrying Primark shopping bags.
From May 12, Primark will start charging for its paper bags

As of next Monday, customers will pay 15p for all paper bags, whether small, medium, or large.

The retailer said: “We’re introducing a small fee to single use paper bags. Got a reuseable bag? Bring it along next time you visit our stores.

“Why the change? Research shows that introducing bag charges reduces the number of new bags customers use.

“It’s a simple step that encourages all of us to think twice about our use.”;

They explained that they use “use thousands of paper bags every day”; and while the paper bags are made from “100% ”;, they are “always looking for ways to cut down on single-use waste.”;

recommended that customers bring their own when they come to shop in stores.

However, they added: “If you forget to bring a bag, we’ve got you covered in-store with re useable shopping bags in a variety of sizes, starting from just 80p.

“You’ll spot them at the tills in white or our signature brown style, both made from sturdy materials designed to withstand your shopping trips.

“If you’re after a more stylish option, we stock canvas tote bags all year round.”;

Primark said they hoped the change will “inspire more customers to make the switch to reusable bags.”;

However, not all customers seemed to be thrilled at the news they can no longer get the paper

Taking to TikTok, shopper @holslouise22 posted a crying emoji and added: “POV when I saw this sign in Primark.”;

She panned onto an announcement on the wall which said: “From May 12th, our paper bags will cost 15p.”;

Holly added: “The day has finally come when primark start charging for paper bag.”;

Close-up of a person reacting sadly to a sign in Primark.
One shopper shared her dismay at the news
Primark sign announcing 15p paper bag cost.
She showed the sign up in her local Primark

One shopper was also annoyed, saying: “This makes me so mad, like it was supposed to be to help plastic waste and plastic bags PAPER BAGS SHOULD BE FREE.”;

Another pointed out: “Trouble with these ‘bags for life’ are absolutely not recyclable, are so much more plastic and everyone has a million of them now for fun.

“Just made the problem worse.”;

A third said: “Do I get a refund when it rips within ten seconds or disintegrates in the rain?”;

However, one person commented: “All these people moaning just take your own reusable bags.”;

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