A MUM who thought she was unboxing her dream iPhone was left horrified when she claims she found a box of “poop” inside instead.
Rebecca Oman splashed out £1,399 on an iPhone 16 Pro 1TB from and couldn’t wait for it to arrive.
Rebecca Oman was horrified after ordering an iPhone on Amazon – and saw what had arrived instead
When she opened the box, she saw a brown mixture that looked like mud, sand and even faeces
But when she opened the delivery the next day, the 30-year-old says she discovered a foul-looking mix resembling mud, sand and even faeces, instead of the high-tech handset.
The shocking package left pregnant Rebecca in tears as she desperately tried to work out what had gone wrong.
“I was shocked and I actually cried,” she said,
“I don’t know what I received in the box.
“Unfortunately, some people say it looks like poop.
“It’s like mud, sand or gravel.
“My son said, ‘Aww, let’s see – is it that good?’
“I said, ‘Unfortunately not, son. They’re not happy tears.’”
Rebecca, who lives in the Scottish Highlands, immediately contacted Amazon by phone and live chat, but claims she was told she would need to file a report before they could take action.
The retail giant allegedly suggested the order may have come from a third-party seller – despite Rebecca insisting she had purchased directly from the Store page on Amazon.
Rebecca said: “I’ve had two phone calls with the police, they say to keep on at Amazon to get a refund as it’s their responsibility to refund me, or make sure I have the product.
“But in the meantime, they are investigating it, which is so sad cause there are so many more important things to deal with.”
The self-employed businesswoman says she has never had problems with Amazon before – but the bizarre delivery has left her shaken and out of pocket.
She added: “There’s been no indication at all if I will ever even get my money back.
“I’ve never had problems with Amazon before now.
“I feel stressed every single day about it. I’m pregnant, so not the best time to be feeling stressed.”
The retail giant allegedly suggested the order may have come from a third-party seller
Rebecca had splashed out £1,399 on an iPhone 16 Pro 1TB from Amazon and couldn’t wait for it to arrive
Thankfully, the popular shopping platform has since confirmed it will refund the mum in full.
A spokesperson for Amazon UK said: “We work hard to build a great shopping experience, and that includes a seamless, customer-friendly delivery and returns policy.
“Even though customer satisfaction is our utmost priority, we recognise that we’re not perfect and we are sorry for the inconvenience.
“We have thoroughly reviewed this case and we have refunded the customer, as well as offered additional gestures of goodwill.”
YOUR REFUND RIGHTS
The explains where you stand.
If a purchase goes wrong, you are entitled to your back.
The Act states that goods you pay for should be of satisfactory quality, as described, fit for purpose and last a reasonable length of time.
If they fail any of those tests, it’s tempting to head straight to the manufacturer. But responsibility lies with the shop you bought them from. Don’t be fobbed off.
You may find staff either don’t know the rules or don’t apply them, so go in armed with your rights.
You only have 30 days to reject something faulty and get your money back.
After that, the retailer has the option of repairing the item.
There is no automatic right to return something to a shop if you have simply changed your mind.
In practice, though, many stores do have a returns policy, where you can take back your buy within a specific timeframe.
Whether they offer a refund, exchange or voucher is entirely up to the retailer. It’s different if you bought it online.
Then, you automatically have 14 days from when the goods were delivered to return the product for a full refund.
If you opt for click-and-collect, you have the same rights as anyone buying on the internet.
What about if your parcel failed to arrive?
When the problem first arises, it might save you time to contact the delivery firm to see if they can find out where your missing item might be.
But it’s always the retailer’s responsibility to get your goods to you, so insist they sort it out.
