Table of Contents
- Migrant Hotline Overview
- Government Funding Details
- Services Offered
- Challenges Faced
- Contract Value
- Spokesperson Comment
TAXPAYERS are supporting a migrant hotline designed to assist with broken kettles and address complaints about food.
The call center is operated by Migrant Help, which has received over £120 million in Government funding since 2019.
Taxpayers are supporting a migrant hotlineCredit: AFP
Migrants contact the line for issues such as repairing broken kettlesCredit: Getty Images/iStockphoto
Individuals in accommodations can use this service around the clock to report issues ranging from heating failures to accessibility concerns.
Operators are instructed to document every call regarding broken items, regardless of how minor they may seem.
However, the service has been criticized twice for not responding adequately when contacted by individuals who later committed violent acts.
A report from the Home Affairs Select Committee indicated that Migrant Help, located in Dover, had “not been able to meet demand”.
The helpline is part of the government’s £4 billion Advice, Issue Reporting and Eligibility Service.
The total contract with Migrant Help could reach an astonishing £235 million by 2029.
A spokesperson commented: “This contract, along with its subsequent extension, was established under the previous government.
“All contracts are subject to review to ensure they continue to provide value for taxpayers.”
Frequently Asked Questions
What is the purpose of the migrant hotline?
The migrant hotline is designed to assist individuals with various issues, including repairing broken kettles and addressing complaints about food.
How much government funding has Migrant Help received?
Since 2019, Migrant Help has received over £120 million in government funding.
What challenges has Migrant Help faced?
Migrant Help has faced criticism for not adequately responding to certain calls, and a report indicated that they have struggled to meet demand.
Eze Chidiebere Paul
I'm dedicated to creating high-quality content that informs, inspires, and delights. If you have any questions or suggestions, don't hesitate to get in touch. Happy reading!
