TAKING her disabled daughter from their front door to their car, Becki Gilroy looked around, trembling in fear to try to avoid her neighbour from hell, Emma Edwards.
Emma, 49, was waging a campaign of abuse against mum-of-two Becki, 35, over a parking space outside her home. And when Emma began to attack Becki with private details about her life, Becki became increasingly alarmed – before making a startling discovery.
Becki Gilroy was subjected to a campaign of misery by her wicked neighbour Credit: Supplied
Emma Edwards (pictured) called her neighbour a ‘benefit scrounging c**’ in a war over a parking space Credit: Supplied
One morning, while walking her daughter to their car, Emma called Becki a ‘benefit scrounging c***’ which immediately made her suspicious.
Becki, from Llanelli, South , had no idea how Emma could know she claimed for her five-year-old disabled daughter, who is autistic and non-verbal.
The shocking breach came after a long-running dispute over Becki parking outside her own home.
Becki tells The Sun: “She didn’t want me to park outside my own house.
“She said her family had lived there 20 years and had always been able to park their cars alongside both houses”.
“This woman has a large drive that fits two or three vehicles on it, but she told me she didn’t want to use it because it’s been done with resin.
“Her drive is empty, but she is still adamant that she wants the space outside my house, too.
“I explained I wasn’t parking there to be a pain, but I don’t have a driveway, and it’s the safest way for me to my disabled daughter to and from the car.
“But Emma told me she didn’t care.
“She made comments that I am a ‘scrounging c***’ because I claim living allowance for my daughter.
“I just couldn’t understand how she knew anything about me or my finances.”
Then one day, Becki had a brainwave.
She realised that Emma worked for NatWest after seeing her go to work in the bank’s uniform – and she asked for an investigation into her account.
After initially being told by NatWest that nothing was amiss, Becki persisted with complaints and demanded a formal investigation.
“I asked if the bank could check if my account had been accessed unlawfully, and I was reassured it had not been,” she said.
“But when I received more abusive comments from Emma, I requested a formal investigation.”
Becki, pictured, says there needs to be stricter protocols around customer privacy Credit: Supplied
The bank then admitted one of its employees had been secretly trawling through her accounts without any legitimate reason, and was told her account had been accessed more than 100 times.
“The bank wrote to me and confirmed one of their staff had viewed my information without any appropriate justification.
“They told me the staff member had been relieved of their position and they offered me £500 compensation, which I refused,” Becki says.
” I can only imagine she was trying to find dirt on me because I had the audacity to park outside my own house.
“I am still in shock, and I feel incredibly violated. It’s a horrible feeling.”
Becki contacted the and was later told that Emma Edwards had accessed not only her personal accounts but also her account and a campaign fund linked to a fight to save her daughter’s special school.
“NatWest wouldn’t tell me the exact number — ironically, because of data protection,” Becki adds.
“It beggars belief that someone can snoop into your bank account like this over and over with no justification whatsoever.”
Rebecca reported the matter to Dyfed Powys , leading to Rebecca Edwards admitting a criminal offence of harassment.
But because it was the 49-year-old’s first offence, police did not proceed with a prosecution and instead issued an adult community resolution (ACR), meaning she would have to take a behavioural course.
A Dyfed-Powys Police spokesman says: “A 49-year-old woman was arrested on 10 October 2025, on suspicion of harassment.
“The matter was finalised by way of an adult community resolution with a condition for the offender to be referred to the diversionary scheme.
“The ACR was issued following consultation with the victim on the basis that it was the suspect‘s first offence.
“She has accepted responsibility for her actions and agreed to meet the conditions of her resolution order within the agreed time frame.
“The aim of a community resolution is to reduce reoffending by encouraging the individual to recognise the impact of their offence and commit to changing their behaviour by engaging in a restorative or educational programme.”
Rebecca blasted the outcome and says: “I feel really let down by the police. This isn’t justice.
“She has broken the and completely violated my privacy, and received a pathetic punishment.
“At least she has lost her job and can’t snoop into any other bank accounts, which is a relief.”
Thankfully, Carmarthenshire Council has now approved a disabled parking bay outside Rebecca’s house.
“Living next to this woman really is purgatory,” Becki says.
“My eight-year-old daughter is too afraid to go out into our back garden in case she’s out there after all the abuse she has put us through.
“We love our home so much, but it’s become virtually intolerable living here – we may have no choice but to move house.”
The scandal has also raised fresh questions about how banks protect customers from rogue staff abusing access to sensitive information.
A NatWest spokesman said customer privacy was “paramount” and that “swift and appropriate action” was taken after an investigation.
But Rebecca, who has since switched banks, says the damage was already done even though she was eventually awarded £1,000 compensation by NatWest by the Ombudsman.
She says: “If I hadn’t kept pushing and made a formal complaint, I’d never have known my accounts had been accessed.
Becki would also like answers to how many other customers may have had their private information secretly viewed without ever being told.
She says: “There should be much stricter protocol on staff being able to access customers’ accounts; what happened to me is living proof of that.”



