IMOGEN Thomas has called out easyJet for breaking her seriously ill mother’s wheelchair on a flight.
The has flown to Italy with her mother Janet, who was in 2023.
However, after suffering trouble on the flight, her mother’s wheelchair is now broken, and the Big Brother star has blamed the airline for their lack of communication and called on them to help her.
Sharing a photo of the broken chair, Imogen wrote on Instagram: “We’ve arrived in Italy but are traumatised. Easyjet have broke my mums electric wheelchair.
“It will not fold and is unstable. We are beyond upset and I’m here trying to console my mum as much as possible.”;
Explaining she went on social media as a last resort, Imogen shared her frustration with the airline’s customer service system.
“I’ve been on the chat to make a claim now it’s disappeared,”; she said. “Called Easyjet and they told me nothing can be done on the phone only on the live chat.
“Now I can’t start a new chat as my old one is already open and it doesn’t allow me although it’s disappeared from my phone.”;
“Please help me Easyjet this is our last holiday abroad as my mum’s MSD is progressing,”; she added.
“We are only here for a couple of days and it’s ruined.
“How on earth can this wheelchair break during transit in the hold? Beyond devastated. We had every reason to be nervous about this flight.”;
When approached for comment, an easyJet representative told The Sun Online: “We are very sorry for the damage caused to Ms. Thomas’ mother’s wheelchair during transit and for the difficulty she experienced trying to get in touch with us.
“We have been in contact with the family to apologise and offer any assistance we can.
“We understand how important it is for our customers to feel confident that essential items like this will be well cared for when travelling with us.
“We are urgently looking into this with our ground handling partners.”;
Imogen revealed her mother’s motor neurone disease in January last year, six months after the initial diagnosis.
Imogen went on to explain that she and Janet have decided to speak out publicly for several reasons.
The star, who has two daughters of her own, said they are keen to raise awareness of MND and also hope Janet will be able to connect with others “who understand what she is going through”;.
They added they were inspired to go public with the diagnosis after Coronation Street aired a storyline where character
which currently has no cure, is a rare disease that affects the brain and nerves, and causes weakness that gets worse over time.
It slowly robs patients of the ability to walk, talk and eat, although every sufferer is different.
