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A significant Sky product has officially been discontinued today, and thousands of households are set to receive a substantial refund.
Sky Live, the innovative camera attachment that connected to televisions, has been terminated less than two years after its launch.
A significant Sky product has officially ceased operations today, December 4Credit: Alamy
The device was introduced in 2023, promising a new era of television entertainment, featuring motion-controlled games, video calls, and even fitness sessions that tracked movement in real-time.
It also enabled families to watch live TV and major sporting events together virtually, with a video feed displayed in the corner of the screen, regardless of their physical distance.
Upon its release, Sky touted the gadget as a “smart entertainment device that will revolutionize your TV experience.”
However, customers were required to pay £6 monthly for this feature, and it seems that the subscription cost has ultimately led to its downfall.
As of today, Sky Live will no longer function. Owners are instructed to return the camera using a prepaid envelope or recycle it.
“We understand this may be disappointing for those who have enjoyed using Sky Live, and we sincerely apologize,” the company stated in a community post.
Anyone who purchased the add-on will be refunded up to £290. Sky will automatically credit the refunds to accounts based on what each household has previously paid.
One customer shared online: “I just returned mine; I was paying £6 monthly, so the refund is £48.”
“I’m very disappointed; this was a major reason I bought Sky Glass in the first place… now it will just be a basic TV with a few mediocre games that don’t function properly.”
Sky maintains that some features will continue, with popular family games like Who Wants To Be A Millionaire remaining available on Sky Glass and Sky Stream at no additional cost.
Games such as Fruit Ninja and Lego Ninjago were previously significant attractions of Sky Live’s motion-controlled system.
A spokesperson for Sky mentioned that this decision will allow for a focus on “faster, simpler products, exceptional content, and outstanding service,” adding that insights gained from the Sky Live project will influence future technology.
The shutdown follows Sky's confirmation that refunds would be processed for all users.
Sky Live originally retailed for £290 upfront or could be combined with Sky Glass through a £6-per-month plan over 48 months.
The camera was launched in June 2023 but has now officially ceased operations as of December 4.
Potential Replacement
Gamers who enjoyed waving their arms in front of the TV may not have to wait long for a replacement.
The US tech company Nex—Sky’s partner for interactive games—plans to launch its own device in the UK next year.
The Nex Playground, which is already available in the United States, offers similar motion-based gameplay and is expected to hit British shelves in 2026.
For now, Sky Live joins the expanding list of discontinued gadgets, but at least frustrated customers will receive their refunds.
Frequently Asked Questions
What happened to Sky Live?
Sky Live has been officially shut down as of December 4, 2023, and customers are being offered refunds for their purchases.
How much will I be refunded for Sky Live?
Customers who purchased Sky Live can receive refunds of up to £290, which will be automatically credited back into their accounts based on prior payments.
Is there a replacement for Sky Live?
Yes, Nex, a partner of Sky, is planning to launch the Nex Playground in the UK, which offers similar motion-based gameplay and is expected to be available in 2026.
Eze Chidiebere Paul
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