Contaminated face cream from popular brand sold at Boots recalled over dangerous bacteria as shoppers urged ‘do not use’

Published on August 18, 2025 at 12:29 PM
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An image collage containing 1 images, Image 1 shows Woman applying face cream in front of a mirror
Erborian Centella Cream has been recalled

A POPULAR face cream sold at Boots has been recalled over dangerous bacteria.

Shoppers have been warned “do not use” the contaminated product – which has been pulled from shelves .

Erborian Centella Crème 50ml soothing moisturizer tube.
The recall applies to both the 50ml and 20ml containers of Erborian Centella Cream

The recall applied to Erborian Centella Cream, both 50ml and 20ml, bottles as they present a microbiological risk.

Boots does not sell the product in its stores although the high street chemist does carry other items from the brand.

The face cream has been recalled from all other stockists.

A spokesperson for the Office for Product Safety and Standards said: “The product batches have been recalled due to the presence of candida parapsilosis, micrococcus luteus and microbacterium oxydans bacteria.

“These bacteria pose a microbiological risk to consumers, particularly if they are immunocompromised.

“The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.

“The product has been recalled from end users and withdrawn from the market.”

The affected batch numbers include KM06343 and KM07343 (20ml), KM05363 and KM06363 (50ml).

The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.

Consumers are advised to cease use of the product immediately and contact ukcustomerservices@erborian.com for further information.

The news comes just after Matalan recalled kids’ summer dresses over strangulation fears.

The selection of outfits has been pulled from stores after it was discovered that the decorative draw cords were too long.

According to the Office for Product Safety and Standards (OPSS), the ‘Miss Summer ‘ garments present “risks of strangulation, entrapment or choking”.

As well as dresses, a shorts and vest combo was also taken off rails in stores across the country.

The clothing line has also been pulled from Next stores previously, but now Matalan has been added to the recall.

This comes as  Waitrose  pulled its Waitrose & Partners Creamy Pesto Chicken Pasta because it contains mustard, which is not mentioned on the label.

This means the product is a possible  health  risk for anyone with an allergy to mustard.

The Food Standards Agency said: “Waitrose is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members  about the recall.

“The company has also issued a point-of-sale notice to its customers.

“These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product.”

Your product recall rights

Chief consumer reporter  James Flanders  reveals all you need to know.

Product recalls are an important means of protecting consumers from dangerous goods.

As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.

But it’s often left up to supermarkets to notify customers when products could put them at risk.

If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.

When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.

If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.

They should usually provide you with more information and a contact number on its safety notice.

In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.

You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item

Woman applying face cream in front of a mirror.
Consumers are urged to stop using the product immediately (stock image)

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